BTC SERVICE COMMITMENT
BTC is proud to be your local telecom provider. We strive to offer our customers the highest level of service, not just as any company serving any community, but as partners, serving our neighbors and friends. We realize you have a choice when it comes to your communications provider, and we’re pleased you choose to partner with us.
BTC strives to bring the latest in telecommunications services to our communities. As a telecom provider, we must continue to provide reliable and affordable services that shape your daily lives and that, as a community, enable us all to thrive. And it’s our goal to respond to your questions and requests with knowledgeable, prompt, and courteous service. As a partner on the local scene, we want to help you understand how important issues in the telecom industry — such as universal service and new policies — affect BTC as a company, and you as a customer.
BTC actively supports local businesses, economic projects, and educational initiatives, which contribute to the prosperity of our area. Through our support, and through the advanced telecom services we offer, we hope to play an important role in the growth and strength of our communities. After all, success is a two-way street — and ours depends on yours. BTC plans to continue serving you for years to come. Our history is rich, and we believe that our success as a service provider will bring benefits and add value to the lives of those in the community.
We know it’s imperative that we address the needs of our customers. This means listening to you and responding to your concerns. We hope that, in an increasingly "automated" society, you’ll take comfort in the fact that you can deal with us right here, in person — not through a remote service center or an automated answering system. Not only do we encourage you to call, but we also remind you that if you’re looking for us, we’re right here in your community. Our business office is open Monday through Friday, from 8:00 a.m. to 5:00 p.m., and our door is always open to serve you. Should you have any questions about a service, your bill, how we can better serve you, or if you just want to chat, please stop by and see us!
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